Last updated: July 31, 2026
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, unassembled, and in their original packaging with all included parts and hardware.
To start a return, email info@romattidesign.com with your order number and the reason for return. We will provide return instructions, including the return address and any required authorization.
For standard-sized items, return shipping costs are the customer's responsibility unless the return is due to our error (wrong item, defect, or damage in transit). For large furniture requiring freight return, we will provide specific instructions and cost information at the time your return is authorized.
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund, including return shipping, at no cost to you.
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method. Please note that your bank or card issuer may take additional time to post the refund to your account.
Since we offer free shipping on all orders, there is no shipping charge to refund on approved returns. For freight-shipped furniture, return freight costs (when the return is not due to our error) will be deducted from your refund.
If you'd like a different size, color, or item, the fastest way to receive it is to return the original item (once approved) and place a new order separately.
Orders can be cancelled free of charge as long as they have not yet entered fulfillment. Contact us as soon as possible at info@romattidesign.com to request a cancellation.
Questions about your return? Reach out to info@romattidesign.com or +1 571 560 7707 and we'll be glad to help.